Application Maintenance and Support incorporates the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and improving legacy systems. Application Maintenance and Support additionally applies to applications running in a creation domain.
Our Application Maintenance and Support model focuses on:
● Effective communication and continuous process improvement based on valuable feedback from the customer
● Immediate issue resolution and root cause analysis
● Efficient knowledge transfer to and from customer
● Skilled and experienced assets to improve maintenance activities concentrated on bringing down the complete expense of ownership
● 24/7 application support services and established matrix for help desk services